1. Digital Goods
All products sold on psyop.gg are digital licenses that are activated and delivered instantly. Because of their nature, sales are generally final once a license key has been issued and viewed.
2. Eligible Refunds
We will issue a full refund in the following cases:
- The product is officially marked “offline” at the time of your purchase and was not noted as such.
- A confirmed payment was charged but no license key was delivered within 24 hours.
- A duplicate charge was processed for the same order.
3. Non-Eligible Refunds
Refunds are not available when:
- Your game account was actioned by the game publisher.
- You did not read the system requirements before purchase.
- You changed your mind after the license key has been revealed.
- A maintenance update temporarily takes the product offline — license time is paused, not refunded.
4. How to Request
Open a support ticket from your dashboard and include your order ID, the license key, and a short description of the issue. Most eligible refunds are processed within 3 business days back to the original payment method.
5. Chargebacks
Filing a chargeback before contacting support will result in immediate account suspension and permanent loss of access to all current and future products.